Shipping & Returns
PROCESSING & SHIPPING TIMES
Orders are generally processed in 2-5 business days, excluding weekends and holidays.
Once processed, we ship via USPS Priority Mail or First-Class Mail. Delivery can vary between 1-3 business days depending on your location.
The time range from order placement to order delivery is normally 3-8 business days.
Shipments to Alaska & Hawaii may take longer.
We will send you your package tracking information in a shipping confirmation email once your order has shipped.
Unfortunately, we are not taking International orders or shipping Internationally at this time.
TRACKING SHOWS MY PACKAGE IS DELIVERED BUT I CAN'T FIND IT. WHAT DO I DO?
Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.
If you have any questions about shipping, please send us an email at email@example.com, so we can help.
If you’d like to make a return, no problem! Just follow the guidelines below:
You have 7 calendar days from the date your order was delivered to initiate a return.
The item must be unlit/unused and in in the same condition that you received it.
Simply email us at firstname.lastname@example.org with your order number, what you'd like to return, and whether you would like a store credit or a refund. We will send you a return confirmation email shortly afterwards.
Pack up the candles securely in their original box with a copy of your receipt or the packing slip.
Mail them off to us! You, the buyer, pays for return shipping/insurance using the carrier of your choice. Unfortunately, we cannot refund your shipping charges.
If the return is being made due to our mistake or was damaged in shipping, please read the next section about DAMAGED/INCORRECT ITEMS.
Once we receive and accept your return, we will let you know and refund the value of the items to your original payment method (not including shipping either way). It may take up to four weeks to see the the credit, depending on your payment method.
We make every effort to ensure the correct candles arrive quickly and undamaged; however, stuff happens!
If your items were damaged in transit or are not the items you ordered, please contact us within 7 days of delivery at email@example.com and we'll work quickly to resolve the issue. In your email, please include the following information:
Your order # and which items were damaged/incorrect.
Photo of the packaging and damaged items if possible.
Whether you would like a refund, replacement, or store credit.
We will promptly issue a refund, send a replacement, or issue store credit after you have returned the damaged or incorrect item. You will not be charged any additional shipping for replacement shipments.
CANCELLING AN ORDER
To cancel an order, please contact us as soon as possible. If you're order hasn't shipped yet… consider it done. We will immediately refund your payment. If it has shipped, we will refund your payment as soon as we receive the items back from you following the RETURNS process outlined above.