Frequently Asked Questions
Why Soy Wax?
Soy wax is biodegradable, and non-toxic, making it better for the environment and your health! Soy wax is made of soybeans, a natural renewable resource and is grown in the USA. Soy wax burns cleaner than other waxes, which means it's less likely to trigger allergies. Soy wax also burns 30%-50% longer than a paraffin candle.
What causes the white marks on my soy candles?
Occasionally, white marks may appear on soy candles due to the nature of the soy wax. The tiny, white looking crystals on the tops and sides of jars are called frosting and are very similar to the frosted look on chocolate. This is a natural characteristic of soy wax and should not be treated as a flaw. It does not affect the quality or burn of the candle.
Why is there is wet oil on top of my soy container candle?
Since soybean wax has a lower melting point than paraffin wax, it can release excess (fragrance) oils which it cannot hold (usually due to extreme temperature changes due to shipping - i.e. going from hot trucks to an air-conditioned environment or going from cold trucks in the winter to heated areas). You can leave it or wipe it out with a tissue or paper towel. Sweat from soy candles does not affect the burn quality and generally the sweat drops will not show up again after your first burn.
For optimum performance of soy candles, please store in a cool area out of in-direct and direct sunlight.
Why does my soy candle look frosty? Is it drying out?
No, your soy candle does not dry out. Frosting is a natural characteristic of soy. It is not a flaw. It is strictly unique to pure soy candles. Often times it is called the "bloom". Actually, many customers are concerned if there is no frosting on their soy candles. It is a way that a customer can tell if their candle is really made with pure, all-natural soy wax. It's part of the soy experience! Frosting does not affect the scent throw or the burning properties of the candle. You can safely burn a candle with a bloom without worry. Frosting is a particular crystal growth of vegetable oils. It will cause the candle to look dry, which is simply a characteristic of that crystal structure, but has nothing to do with the candle "drying out". To minimize frosting, try to keep your candle out of direct sunlight and florescent lighting. Even changes in the weather can cause additional frosting. It is almost impossible to stop the soy wax from blooming.
What kind of fragrance oils do you use?
We use a combination of natural, essential and synthetic fragrance oils. This allows our fragrances to be very complex and diverse and gives us a wide range of raw materials to choose from when creating new and exciting fragrances. It also allows our fragrances to be more consistent from batch to batch.
I want to send a gift to a friend, can you add a note?
Absolutely! We can add a note to your package. Just type your message in the "Add a note to your order" box that appears in your cart before you check out. If you are shipping the package directly to the person you're gifting, we will be sure to leave the sales receipt/packing slip out.
How is shipping cost calculated?
Unfortunately, candles are heavy so shipping costs are typically higher due to weight and include the distance from our location to yours, the cost becomes more expensive. To combat some of USPS' shipping costs we only charge a flat fee for shipping and we do not include any handling fees. Our flat rate fees are: $4 for orders under 1 pound and $7 for orders over 1 pound.
Where is my tracking information?
You will receive an email when your order ships, which contains your tracking information. Please ensure you add an email to your order and that is it correct. If you don’t receive an order confirmation email, please reach out to us so we can add your email and resend it!